Frequently Asked Questions about Teletherapy

How does Teletherapy work?  Do I need special equipment?

In many ways, teletherapy is like in-person therapy - you enter through a virtual waiting room and you meet privately with the therapist.  The difference is you are in the comfort of your home or office.  Olive Branch Family Therapy uses a software system called that provides a secure connection with your therapist.  To access the software, a computer, tablet, or smartphone will work. Before your appointment, you will be given a website address or you can use the "Start and telemedicine call" box above.   

Is Teletherapy good in all situations?

Telethearpy is a wonderful option, especially during the COVID19 pandemic.  It provides an option for people who would otherwise not have access to therapy.  There are some situations where teletherapy may not be the best option.  Your therapist will help you determine if teletherapy is a good option for you.

Does my insurance provide for Teletherapy?

Many insurance companies are covering teletherapy, especially in response to the COVID19 pandemic.  However, every insurance company is different.  Please check with your insurance company or plan administrator to find out if teletherapy is covered at this time.


Olive Branch Family Therapy PLLC is not equipped to provide emergency care or care after hours.  In the case of an emergency, please call 911.  If you are experiencing a crisis in the Wake County area for which an immediate response is necessary, you may all call the Hopeline at 919-231-4525, or the Wake Crisis and Assessment Services at 1-800-510-9132.


201 Holly Springs Road, Holly Springs, NC 27540


Insurance Accepted:

Blue Cross/Blue Shield, Tricare, Aetna, and Cigna

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